Mars-Hydro Grow Light Warranty
As distributor of Mars Hydro Grow Lights in South Africa, Hydroponic.co.za / Hortishop will honour Mars Hydro’s 5 year extensive warranty locally, as set out below:
Disclaimer:
If any light is found to have been tampered with or it is found that damage was caused by the customer, repairs will not fall under warranty and there will be repair fees (and possibly also shipping fees to pay). If any light’s warranty seal is broken without Mars Hydro’s consent, the warranty becomes void. If damage was caused by abnormal use, neglect (such as dripping water), wrong input voltage, dropping or breaking the light, disassembling light, etc., the warranty is void. Warranty coverage is ultimately left to the discretion of Mars Hydro. Mars Hydro reserves the rights to refuse warranty repair or replacement service to anyone.
Hydroponic.co.za / Hortishop will only handle warranty claims on lights that were bought from Hydroponic.co.za / Hortishop.
The start of the warranty period is on the date that the lights were paid for by the purchaser. The warranty period is not extended even if repairs or replacements were provided after the initial date of purchase.
It falls upon the buyer to inspect purchased lights upon receipt (whether bought in store or online) for any damages present upon receipt and to notify Hydroponic.co.za / Hortishop about these damages as soon as possible, preferably with an email that includes photos of the damage/s addressed to: info@hydroponic.co.za.
The 5 year warranty replaces the previous 2 and 3 year warranty for all new design Mars lights purchased from, and including, April 2021.
The warranty covers the power supply, all fans and electronic components, including, but not limited to, light emitting diodes and light emitting diode drivers. The warranty does not cover damages or reduced functionality caused by the wear and tear of usage.
Warranty Claims within 6 months of purchase:
- Hydroponic.co.za / Hortishop will provide the purchaser with the option to repair / replace / refund any light that has been found to be covered by the warranty.
- Lights that were bought or collected in store are to be returned to our Claremont or Brackenfell (Western Cape) stores by the purchaser for inspection. Any repairs or replacements provided after inspection are to be collected at our Claremont or Brackenfell (Western Cape) stores by the purchaser.
- Lights that were bought online and then shipped using a courier service will be collected from the purchaser via courier service free of charge and inspected on receipt. Any repairs or replacements provided after inspection will be sent via courier to the purchaser free of charge.
Warranty Claims after 6 months of purchase:
- Hydroponic.co.za / Hortishop will choose the option to repair / replace / refund any light that has been found to be covered by the warranty.
- Lights that were bought or collected in store are to be returned to our Claremont or Brackenfell (Western Cape) stores by the purchaser for inspection. Any repairs or replacements provided after inspection are to be collected at our Claremont or Brackenfell stores by the purchaser.
- Lights that were bought online and then shipped using a courier service will need to be shipped only to our Brackenfell (Western Cape) store at the expense of the purchaser and will then be inspected on receipt. Any repairs or replacements provided after inspection will need to be collected from our Brackenfell (Western Cape) store at the expense of the purchaser.
Additional Services Offered by Mars Hydro:
- Hydroponic.co.za / Hortishop is aware that Mars Hydro provides the additional service of providing temporary grow lights to purchasers during warranty claims. This additional service does not, however, form part of the actual warranty, and is therefore not provided by Hydroponic.co.za / Hortishop.
“Lending out” of grow lights during warranty claims by Hydroponic.co.za / Hortishop :
- Hydroponic.co.za / Hortishop may, at our own discretion, lend out old LED grow lights of any type and model that we may have available, ONLY to the purchaser of a Mars Hydro grow light that was bought or collected in store, during the period of their warranty claim. This service does not form any part of the Mars Hydro Warranty and is provided as a supplementary service.
- Hydroponic.co.za / Hortishop does not offer this additional service for lights that were bought online and then shipped using a courier service
- Should such an offer be made to the purchaser, the light will have to be collected at and returned to our Claremont or Brackenfell (Western Cape) stores by the purchaser.
- The lent out light will have to be returned in the same condition that it was received before any repairs or replacements for any warranty claims will be provided.
- Should any part of the lent out light be missing upon return, or the lent out light be found not to be in the same condition that it was received in, fees for damages will apply, before any repairs or replacements for any warranty claims will be provided.
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