How to Order

Adding items to your cart

Select the hydroponic items that you wish to purchase.

Please make sure you have all the items you require before you complete the checkout!

For products that have various sizes, click the down arrow (on the right hand side) to display the various sizes, select size (the price will show at the bottom), select the quantity you require by using the + button, then add to cart.

Then click on ‘view cart’ on the right hand side to view what you have placed in your cart.

Select from Shipping options.

Shipping

Courier – South Africa Only

Make sure that you have completed the postal code field to have the cost of Courier will automatically be worked out according to weight, dimensions and location – Click on ‘View Cart’ then click on ‘Courier Quote’. Select your province, then input your postal code. Then click ‘Update Totals’.

Courier cost will automatically be calculated.

or

Click on ‘Checkout”, enter your details (name, address, e-mail and tel number) on the left hand side. Once your address details have been entered you will see the courier option appear on the right-hand side.

Your order will be delivered to your door. Please provide a physical address, no PO boxes.

Please make sure that Courier option is selected before you click on ‘Place Order’ should you wish to opt for the Courier option.

Collect and Outside South Africa

You have the option to collect in person from the following location:

If collecting, you have the option of paying via EFT (reflecting BEFORE collection), or with cash or card while collecting.

Claremont Shop – Collect on Monday to Friday (9am-5pm) or Saturdays (9am-1pm).
Hortishop, 125 Belvedere Road, Claremont, Western Cape. (Click for map)

Brackenfell Shop – Collect on Monday to Friday (9am-5pm) or Saturdays (9am-1pm).
The Reserve 1, Unit 1, Capricorn Way, Brackenfell .  (Click for map)

Own Courier – Outside South Africa to collect from Claremont shop only.

An e-mail will be sent to inform you when your order has been packed and ready to be collected by your courier.

Please note collection address for your own Courier:
Hortishop, 125 Belvedere Road, Claremont,Western Cape, South Africa, 7708
Tel: 021 671 9441
Contact Person : David

South African Postal Service

We cannot accept responsibility for orders shipped via SA Post Office that are held up at their depots for any reason nor will we accept responsibility for items arriving damaged, or not at all, should you choose this method of delivery.

Cost of Postage will automatically be worked out according to weight, dimensions and location.

Delivery via the Post Office is counter-to-counter (using Ordinary parcel post). A tracking number will be e-mailed to you and you will have to go to your nearest Post Office and collect your parcel with your ID document. Your destination Post Office will be the closest Post Office to your shipping address used at the time of placing your order.

Payment

You can pay by EFT or Bank Deposit, or through the Payfast Gateway

Limits for Payfast: Credit Cards – R20 000, Debit Cards – R30 000.

For Direct Bank transfers or EFT or Cash Deposits, please use the following details

Windell Hydroponics
BANK: FNB
CHEQUE ACCOUNT NO: 62074133655
BRANCH CODE: 210655 (Willowbridge) or 250655 for FNB Universal Branch Code

Please quote your order number when making payment.

If collecting, you have the option of paying via EFT (reflecting BEFORE collection), or with cash or card while collecting.

Click on: “I’ve read and accept terms and conditions”

Then click on: “Place Order”

You will be shown a conformation page once your order has been successfully placed & you will receive an e-mail confirming your order.

Once payment has been received,
items are then processed and dispatched within 1-2 working days after payment has been received.

You will receive an e-mail with your tracking number to track your order once we have handed the parcels over to the courier.

The Courier will take 2 – 5 working days (depending on location) to deliver your order.

Happy Growing !!! : )