How to Order

Adding items to your cart and checking out

Select the hydroponic items that you wish to purchase. ( If you can add it to your cart, it is IN STOCK )

For products that have various sizes, click the down arrow (on the right hand side) to display the various sizes, select size (the price will show at the bottom), select the quantity you require by using the + button, then add to cart.

Then click on ‘view cart’ on the right hand side to view what you have placed in your cart.

Select from Shipping options.

 

Please make sure you have all the CORRECT items and quantities in your cart and that you are not FORGETTING anything before you complete checkout!

 

Feel free to add your company’s VAT NUMBER right after the company name when you fill in your billing details, so that the VAT number is there on the invoice

Make sure the order’s shipping details and contact information is CORRECT.

  • Couriers DO NOT deliver to POSTNET branches!
  • NO Postal address can be use as delivery address!
  • Fill in the RECEIVER’S NAME, SURNAME and MOBILE NUMBER
  • Fill in the FULL physical address of where you want to shipment to be delivered, NOT ANY OTHER ADDRESS, because this is where the shipment wil go to
  • If you are arranging your OWN COURIER, YOUR WAYBILL’S DETAILS MUST BE THE SAME AS WHAT YOU HAVE PUT ON YOUR ORDER!!
  • WAIT FOR CONFIRMATION of your order BEING READY TO COLLECT BEFORE COLLECTING OR SENDING YOUR COURIER

 

Shipping

We offer 3 shipping options: Courier Service – nationwide within ZA borders only,  OWN Courier (You arrange your own courier service) or Personal Collect in store (Brackenfell or Claremont in the Western Cape).

The cost of Courier will automatically be worked out according to weight, dimensions and location – Please fill in your delivery details before expecting to see the shipping fee.

 

Payment

 

We DO NOT accept in-store EFT’s as payment method! (Card or Cash in store only!)

 

You can pay by EFT or Bank or ATM Deposit, through the Payfast Gateway or by using PayFlex

Limits for Payfast: Credit Cards – R50 000, Debit Cards – R50 000.

For Direct Bank transfers, EFT’s or Cash Deposits, please use the following details:

Windell Hydroponics
BANK: FNB
CHEQUE ACCOUNT NO: 62074133655
BRANCH CODE: 210655 (Willowbridge) or 250655 for FNB Universal Branch Code

Please use your order number when making payment.

 

You will be shown a conformation page once your order has been successfully placed & you will receive an e-mail confirming your order.

Once payment has reflected, your order will be PROCESSED and will be DISPTCHED or be READY FOR COLLECTION, usually within 1 – 2 working days.

You will receive an e-mail with your tracking number to track your order once we have handed the shipment over to the courier.

The Courier will take 2 – 5 working days (depending on location) to deliver your order.

 

Happy Growing !!! : )